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Cancellation of Order / Refusal of Shipment
Once an order for any product has been processed (payment has been processed and the order placed with the supplier), a non-refundable processing fee of fifteen percent (15%) will be charged to the customer if the order is cancelled prior to being shipped or if delivery of the product is refused after the product has been shipped. This is covers incurred administrative and/or shipping fees.
Return of Products Instructions
NEXTDAY NETWORK, INC. is confident in the quality of our products. If you need to return a product, please contact our Customer Service Department within thirty (30) days by e-mail or by phone at 800-270-0700. Before returning any product, you must contact our Customer Service Department within thirty (30) days of your invoice date for a Return Merchandise Authorization (RMA) number. The RMA number is good only for one (1) or more items from the same order and must match the product(s) authorized for return. The RMA is valid for ten (10) days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply to all products. Any item missing the UPC can only be replaced with the same item. After thirty (30) days, only manufacturers’ warranties apply.
Please have the following information at hand when requesting a replacement: (refer to packing slip)
· Order Number
· Product SKU number
· Bill-to zip code
· Bill-to phone number
Please follow these instructions when sending your original item back:
· All products must be 100% complete and in original condition with all original packing material and boxes (with original UPC codes on manufacturer boxes), manuals, software, blank registration and warranty card(s) and all other accessories and documentation provided by the manufacturer.
· The RMA number must appear on your return packing label. Please do not write on the outside of the box. The RMA number is good for only one (1) item and must match the product authorized for return. Returns will not be accepted without an RMA.
· Return your package to the address given to you by the NEXTDAY NETWORK, INC. Returns Department. You must send your package(s) via UPS, Federal Express, or other delivery service with tracking information. (Do not send your package(s) via the U.S. Mail.)
· NEXTDAY NETWORK, INC. strongly recommends that you fully insure your return shipment in case it is lost or damaged, and that you use a carrier that can provide proof of delivery for your protection.
· You must submit tracking numbers for every package shipped to our returns department.
· Remember to include your packing slip from the original order.
· All shipping and handling on returned products must be prepaid by the customer.
· There will be a $35.00 re-box fee for products returned in a damaged box.
· Any returns sent to NEXTDAY NETWORK, INC.'s corporate address will not be accepted.
Note: The original item(s) must be received by our warehouse within 10 business days (two calendar weeks) of receipt of your return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.
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